Survey: Customer Satisfaction with Airlines at Seven-Year Low

Do you find you're getting less and less for the money you spend on airfares or hotels? You're not alone: The American Customer Satisfaction Index compiled at the University of Michigan shows travelers are increasingly unhappy with airline and hotel services. The ACSI shows consumer satisfaction for all goods and services is rising slightly, and it found encouraging results for many airlines and hotels. But the report also found airline problems related to the perception of disenchanted employees, rising fuel costs and a variety of luggage problems. Scores for hotels fell to the lowest satisfaction level since 2002, but the report says "a decline among smaller hotel chains" is responsible for most of the decline.